Comprehensive initiative focussed on Customer-Centricity
Berhampur: TP Southern Odisha Distribution Limited (TPSODL), the joint venture between Tata Power and Odisha Government for power distribution in Southern Odisha has launched “Project SAMADHAAN” as a ONE STOP SOLUTION for customers with a mission to reach the consumers and solve their electricity billingrelated issues. Under this project, the company has planned to set up village wise camps at each Sub-Division and provide a range of services to the customers.
This initiative is launched with a focus to reach rural masses and solve their issues at their place. People will not have to go anywhere for solving their electricitybillissues. The company aims to increase their customer reach for quick resolution of grievances. The camps, planned to be set up at each sub division, will ensure a gamut of services such as spot reading-based bills and duplicate bill generation, spot collection of arrear amount, regularisation of unmetered connections, guidance for availing new connection and updating contact details.
“We aspire to build a robust distribution network in Southern Odisha. Implementation of such initiatives will have a significant impact on our aim of customer-centricity. As a progressive distribution company, we aim to steer the power distribution towards a smarter way wherein customers collaborate to efficiently use energy.” said Mr Arvind Singh, Chief Executive Officer, TP Southern Odisha Distribution Ltd
