TPWODL Invites Consumers to Become Safety Partners, Launches Public Awareness Initiative
Burla, Odisha | 10 July 2026: Reinforcing its commitment to building one of the safest power distribution networks in the country, TP Western Odisha Distribution Limited (TPWODL) has launched a public awareness initiative inviting consumers to become active partners in strengthening electrical safety and service accountability across its nine operational districts.
Serving over 2 million consumers, TPWODL has been consistently investing in enhancing safety standards through advanced infrastructure, specialised training and technology-led interventions. In recent months, the company has expanded its fleet of manlifts to facilitate safer maintenance of overhead electrical infrastructure, commissioned a dedicated vertigo test structure to strengthen work-at-height training, and conducted an extensive Training of Trainers (ToT) programme on safety in collaboration with Tata Power Skill Development Institute (TPSDI), with participation from all operational circles across Western Odisha.
Building on these initiatives, TPWODL is now encouraging consumers to become its “eyes on the ground”by reporting unsafe work practices and ensuring that every electricity-related complaint is registered through its dedicated customer care system.
The utility has observed that many consumers continue to contact individual field staff or known employees for service-related issues. While such requests may receive attention, they often remain outside the formal complaint management system, making monitoring, tracking and timely closure difficult.
Consumers are therefore requested to register all electricity-related complaints and service requests only through the TPWODL Toll-Free Helpline 1912 or 1800-2028, where every complaint is assigned a unique reference number and tracked until resolution. This will help improve service efficiency, enhance transparency and ensure greater accountability in complaint redressal.
TPWODL is also appealing to consumers to immediately report any instance of its employees or business associates working without mandatory Personal Protective Equipment (PPE), including safety helmets, gloves, safety shoes, safety belts or approved ladders, as well as any other unsafe work practices observed in the field. Such information will enable the utility to take prompt corrective action, minimise risks and further strengthen its safety culture.
Speaking on the initiative, Mr Parveen Verma, CEO, TPWODL, said, “At TPWODL, safety remains our highest priority, and we are continuously strengthening our systems, infrastructure and training to ensure the well-being of our employees, partners and communities. Consumer participation plays a vital role in this effort. Every complaint registered through our call centre and every unsafe practice reported by a vigilant citizen helps us respond faster, improve our services and further enhance safety standards across our network.”
Through this initiative, TPWODL aims to foster a culture where consumers are not just beneficiaries of reliable electricity services but active partners in building a safer, more transparent and more resilient power distribution network.
