- Customer centered initiative through WhatsApp service
- Aims to ensure sustainable, hassle free and effortless digital services for consumers
Berhampur: TP Southern Odisha Distribution Limited (TPSODL), the joint venture between Tata Power and Odisha Government for power distribution in Southern Odisha, has rolled out interactive WhatsApp services as a step to provide value added services to customers. For the ease and convenience of consumers, this service will be available round the clock through WhatsApp number +91-7777002375.
The WhatsApp service will provide a holistic customer experience by quick resolution of consumer queries and concerns such as Duplicate E-bills, mobile number & e-mail ID registration, real time complaint registration along with status updates for the same. Any registered customer can instantly view and download the current month’s bills. In addition to WhatsApp service, customer concerns and queries are also being addressed by TPSODL on their Toll free no 1800-345-6797/1912 or [email protected] on a real-time basis.
“The WhatsApp interactive service will revolutionise customer service and strengthen the relationship between the company and customers. In a world where services are technologically driven, TPSODL aims to provide the services to our customers at their fingertips. We are confident that it will prove to be a great addition to their overall stakeholder experience” said Mr Arvind Singh, Chief Executive Officer, TP Southern Odisha Distribution Ltd
