~ AI-driven billing, smart metering, digital initiatives and rural outreach deliver increased consumer satisfaction and AT&C loss reduction of 16.61% ~
- Billed units up by 48.79% (FY22–FY25), outpacing input energy growth of 38.71%.
- AT&C losses reduced by 16.61% since FY22, surpassing both commitment and regulatory targets for FY25.
- Robust drives through data sanitization, bill revision enhancing transparency.
- 8.5 lakh faulty meters replaced for accurate billing to consumer.
- Smart metering rolled out for consumers, with roadmap for 100% coverage aligned with GOI roadmap.
- Multiple digital payment platforms introduced UPI, Payment Gateway, Cheque, QR Code for greater convenience of digital savvy consumers.
- Consumer-first touchpoints expanded through Mobile Touch Points (MTPs), AnubhavKendras, and multilingual call centres.
- Accelerated new industrial connections as well as LT connections and village electrification, driving inclusive growth.
Balasore, 13 September 2025: TP Northern Odisha Distribution Limited (TPNODL), a joint venture of Tata Power and the Government of Odisha, has set new standards in distribution by combining digital transformation with consumer-first initiatives. In just four years, the company has boosted billed units by nearly 49% and collections by over 61%, while reducing AT&C losses by 16.61% — a new benchmark for DISCOM operating in rural India.
To strengthen its commercial performance, TPNODL introduced initiatives such as on spot bill revision, AI driven meter reading, Digitalization of commercial process, tracking consumer complaints etc. These efforts have improved transparency, discipline, and inclusivity in collections. The company has also deployed real-time dashboards and monitoring to ensure accountability across operations.
Consumer convenience has been enhanced through Multiple Touch Points, Consumer Care Centres AnubhavKendras, multilingual call centres, and digital apps, bringing electricity services closer to households and industries alike. The company has also accelerated new industrial connections and electrification of villages and tribal belts, contributing to Odisha’s industrial growth and inclusive development. Further outreach with School and college students has helped to create awareness about energy conservation at grassroot level.
Commenting on the journey, Gajanan Kale, CEO, TPNODL, said: “Our focus is on building a future-ready Odisha. We are working towards 100% smart metering, sharper AT&C loss reduction, and digital-first consumer services. More importantly, we are committed to
supporting the State’s vision of 24×7 reliable, affordable, and sustainable power — enabling industries to grow, villages to prosper, and every citizen to benefit from Odisha’s progress.”
With its technology-driven systems and consumer-focused services, TPNODL is reshaping electricity distribution in Odisha. From smart billing to rural electrification, its initiatives are powering economic growth, enhancing transparency, and ensuring inclusive progress across the region.
