Berhampur, February: Strengthening its commitment to customer service and seamless grievance redressal, TP Southern Odisha Distribution Limited (TPSODL) has introduced two new customer care helpline numbers-18002026 (Toll-Free) and 7077000005 (Mobile)-alongside its existing helpline numbers 1912 and 18003456797. This initiative is aimed at enhancing consumer convenience by ensuring uninterrupted communication and efficient issue resolution.
The addition of these new helpline numbers will significantly improve call connectivity, reduce high call traffic, and minimize call abandonment, providing consumers with a smoother and more reliable support experience. Equipped with advanced technology, the helpline services operate 24×7, offering a single point of contact.
To maximize awareness, TPSODL is launching an extensive outreach campaign across various platforms. Consumers are encouraged to utilize these newly introduced helpline numbers along with the existing ones, as all four numbers remain fully operational for addressing electricity-related queries, complaints, and assistance.
Speaking on the initiative, Mr. Amit Kumar Garg, CEO, TPSODL, stated, “Consumer satisfaction remains our top priority. The introduction of these additional helpline numbers is a proactive step toward ensuring seamless communication and efficient service delivery. With these enhancements, we reaffirm our commitment to providing uninterrupted support and prompt grievance redressal for our valued consumers.”
TPSODL remains dedicated to adopting innovative measures and leveraging technology to enhance consumer experience and service reliability in the region.
