Mumbai- Union Bank of India, one of India’s leading public sector Banks, has been declared as 2nd Best Bank in EASE 7.0 Reforms Index for Q1, FY 2024-25. The performance of PSBs is measured on five themes under EASE 7.0, in which, Union Bank of India emerged on top under the theme ‘Banking towards Viksit Bharat’ and 1st runner up in three themes i.e., “Excellence in customer service”, “Effective risk/fraud management, collections, and recovery”, “Developing employees for emerging banking priorities”.
Enhanced Access & Service Excellence (EASE) is an initiative by the Department of Financial Services, Ministry of Finance, Government of India as part of the PSB Reforms Agenda and is under its 7th iteration which focuses on “Economic Development: Customer Delight, Resilient Banking”.Union Bank of India has been consistently ranked amongst the top performers in EASE Index over the years for effectively implementing the Reforms initiatives.
